Call for a Quote:
Emergency After-Hours:

How do I report a claim?

  • Call MB Kouri Insurance toll-free at 1-800-465-6874 or email (Business hours)
  • After Hours Emergency Contact Wynward Insurance Group at 1-800-668-6100
When a loss is reported during regular business hours, the claim will be set up immediately and the insured will be contacted within 24 hours. For after-hours calls, the claim information will be taken (voicemail) and if necessary, a claims adjuster will contact you to provide further direction. All losses will be promptly assigned to an approved independent or company assigned adjuster. All adjusters will have necessary licenses and certifications as required by the Province of Ontario. Please note that adjusters work on behalf of the insurance company, not the broker. Every effort will be made to have the assigned adjuster contact the insured within the first 48 hours of reporting the claim, and an inspection of the damage will be scheduled at the earliest possible time. We pledge to work diligently on each and every claim in order to reach a fair and timely resolution.